Privacy Policy

Last Updated: 23 November 2025
Luctine Distributors (Pty) Ltd
www.luctinedistributors.co.za

1. Introduction

Luctine Distributors (Pty) Ltd (“we”, “us”, “our”) is committed to protecting the privacy and personal information of visitors to our website, customers, suppliers, and business partners. This Privacy Policy explains how we collect, use, store, protect, and share your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide Voluntarily

Name and surname

Company name

Email address

Telephone number

Physical or delivery address

Billing information

Any information sent to us through contact forms, enquiries, or email communication

2.2 Information Collected Automatically (Website Usage Data)

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage patterns
Referring site details
Cookies and similar tracking technologies

2.3 Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may adjust your browser settings to refuse cookies, but some website features may not function properly.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:
Responding to enquiries and providing customer support
Preparing quotes, processing orders, and fulfilling deliveries
Managing business relationships with clients and suppliers
Improving our website, services, and product offerings
Maintaining internal recordkeeping
Ensuring compliance with legal obligations and regulatory requirements
Marketing communication (only with your consent or where permitted by law)

We will not use your personal information for any purpose not described in this policy without your consent.

4. Sharing of Personal Information

We may share your personal information with third parties only when necessary and only for legitimate purposes, including:

Service providers such as courier companies, IT service providers, payment processors, or website hosting platforms
Regulatory or legal authorities, when required by law
Business partners or suppliers, where required to complete your order or request

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

5. Data Storage & Security

We take reasonable, industry-standard technical and organisational measures to safeguard personal information against:

Loss
Misuse
Unauthorised access
Disclosure
Alteration
Destruction

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will comply with POPIA requirements at all times.

6. Your Rights Under POPIA

You have the following rights regarding your personal information:

Access – request a copy of the personal information we hold
Correction – request corrections to inaccurate or outdated information
Deletion – request deletion of personal information where legally permissible
Objection – object to the processing of your information
Withdrawal of Consent – where processing is based on consent
Lodge a Complaint – with the Information Regulator (South Africa)

To exercise any of these rights, contact us at:
admin@luctinedistributors.co.za

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal, accounting, or regulatory requirements.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. International Data Transfers

In some cases, your personal information may be transferred outside South Africa for storage or processing (e.g., cloud services). Such transfers will comply with POPIA standards to ensure adequate protection.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.